The terms and conditions governing your use of Tracking Hippo services.
Effective Date: 03-08-2026
Tracking Hippo: The commercial name of FrontLetter BV, registered at Kwadestraat 155 - 5.3, 8800 Roeselare, Belgium.
Enterprise number (KBO/BCE): 0694.877.811.
VAT number: BE0694.877.811.
Client: The natural or legal person who registers for or uses Tracking Hippo's services.
Services: The hosting and management of Google Server Tag containers and related infrastructure provided by Tracking Hippo.
Platform: The Tracking Hippo web application at https://console.trackinghippo.io.
Client Website: A Client website or other digital property connected to the Services, as identified through its associated domains, endpoints, containers and Tracking Hippo traffic records. Related domains and endpoints may be aggregated where they belong to the same Client Website.
Tracking Hippo Website: The informational website at https://trackinghippo.io.
Container: A server-side tag container hosted and maintained by Tracking Hippo on behalf of the Client.
FUP: The Fair Usage Policy, including its included request volume, High Usage Website threshold, measurement rules and additional request charges.
Access Credentials: User credentials for logging into the Platform.
Agreement: The agreement between Tracking Hippo and the Client, including these Terms.
2.1 These Terms apply to all use of the Services.
2.2 By registering or using the Platform, the Client agrees to be bound by these Terms.
2.3 Tracking Hippo may revise the Terms at any time. Continued use implies acceptance of the updated Terms.
3.1 New Clients receive a one-time €10 free trial credit, applied to their prepaid balance and limited to one container.
3.2 Daily container charges are deducted from the trial credit. Once the credit is used up, the Client must add funds to continue using the Services.
3.3 The trial credit has no cash value and cannot be withdrawn, transferred, or refunded.
3.4 Tracking Hippo may change or withdraw trial offers at any time.
4.1 Tracking Hippo provides European-hosted infrastructure for server-side tag containers.
4.2 While high availability is a goal, no guarantee of uninterrupted service is given.
4.3 Tracking Hippo uses UpCloud Oy to host Kubernetes-based server-side container infrastructure in the EU. BunnyWay d.o.o. (bunny.net) hosts the frontend website, application database, DNS and logs on European infrastructure.
4.4 Tracking Hippo uses UptimeRobot s. r. o. for uptime monitoring and the public service status page.
4.5 Tracking Hippo uses Friendly Captcha GmbH, an EU-based provider established in Germany, to protect forms and Platform functionality against spam, bots and automated abuse.
4.6 The availability and performance of the Services may depend on these third-party infrastructure, security and monitoring providers. An interruption affecting a provider may affect the Services.
4.7 Tracking Hippo may change or upgrade the Platform or replace a provider with a functionally equivalent provider, subject to its data-protection obligations, without prior notice.
5.1 Services are not metered per request but are subject to a Fair Use Policy to ensure platform integrity.
5.2 Excessive usage may result in rate-limiting, suspension, or the requirement to upgrade to a higher tier.
5.3 Clients must avoid usage patterns that degrade service for others.
5.4 FUP thresholds may be adjusted without prior notice.
6.1 Tracking Hippo limits the number of containers that can be hosted per account.
6.2 The current limit is enforced automatically by the Platform.
6.3 Clients may request a higher limit by emailing support@trackinghippo.io. Approval is at Tracking Hippo's discretion.
7.1 Tracking Hippo operates on a pay-as-you-go basis, billing Clients per active container for each started day (any part of a calendar day a container is active counts as a full day).
7.2 The daily rate is €0.50 per container per started day. The monthly price shown on the pricing page is indicative and calculated on the basis of 30 days (€0.50 × 30); actual charges are billed per started day and the amount per calendar month varies with the number of days in that month.
7.3 The standard container rate includes up to 10,000,000 requests per Client Website per calendar month. A Client Website exceeding that allowance is a High Usage Website under the Fair Usage Policy.
7.4 Each started block of 1,000,000 requests above the monthly allowance is charged at €10, excluding VAT. High usage charges apply automatically and may be deducted from the Client's prepaid balance or invoiced separately. The Fair Usage Policy defines what counts as a request and the applicable aggregation, measurement and billing rules.
7.5 Billing is prepaid through a wallet. Clients add funds to their wallet balance, and daily container charges and applicable high usage charges may be deducted from this balance. Clients may enable automatic top-ups (auto-recharge) to keep their wallet funded.
7.6 If the wallet balance is insufficient and cannot be topped up, all containers may be suspended until sufficient funds are added. Any high usage charge already incurred remains payable.
7.7 Prices are listed in EUR and exclude VAT and applicable taxes.
8.1 Clients are responsible for protecting their access credentials.
8.2 Unauthorized use must be reported immediately.
8.3 Tracking Hippo is not liable for misuse resulting from negligence by the Client.
9.1 Clients may not use the Platform for:
9.2 Tracking Hippo may suspend or terminate accounts for violations.
9.3 Automated monitoring may be used to detect abuse.
9.4 Reinstatement is at Tracking Hippo's discretion.
9.5 Use of the Services is subject to the Fair Usage Policy, including its High Usage Website threshold and additional request charges.
10.1 Tracking Hippo complies with the GDPR and other relevant EU privacy laws.
10.2 Customer data processed through the managed server-side container service, including service and container logs, is stored and processed only within the EU and is never shared without a legal basis or the Client's documented instructions.
10.3 Clients remain data controllers; Tracking Hippo acts as data processor where applicable.
10.4 Security measures include encryption, access control, and system monitoring.
10.5 The Data Processing Agreement (DPA) automatically forms part of these Terms whenever Tracking Hippo processes personal data on behalf of a Client.
10.6 Clients are responsible for ensuring lawful processing of any personal data.
11.1 All intellectual property related to the Platform, software, and content remains the sole property of FrontLetter BV or its licensors.
11.2 Clients receive a non-exclusive, non-transferable, revocable license to use the Services as intended.
11.3 Clients may not:
11.4 Suggestions or feedback may be used by Tracking Hippo freely.
11.5 All rights not explicitly granted are reserved.
12.1 Services are provided "as is" without guarantees or warranties.
12.2 Tracking Hippo's liability is capped at the amount paid by the Client in the 3 months before the incident, up to €1,500.
12.3 Tracking Hippo is not liable for indirect, incidental, or consequential damages.
12.4 The Client agrees to indemnify Tracking Hippo against claims related to misuse or illegal use of the Services.
13.1 Clients retain full ownership of their submitted data.
13.2 Tracking Hippo processes data only to provide the Service or comply with legal obligations.
13.3 Clients may request an export or deletion of their data by emailing data@trackinghippo.io. Tracking Hippo may verify the identity and authority of the requester.
13.4 Service, security, debugging and operational logs are stored in the EU for 90 days during an active account and then deleted.
13.5 When a Client deletes its account or the Agreement ends, its data, containers and logs are permanently deleted within 30 days unless retention is legally required.
14.1 Technical support is available via email: support@trackinghippo.io.
14.2 Response times may vary based on urgency and request complexity.
15.1 The Agreement begins upon first use or registration and continues until terminated.
15.2 The Client may terminate at any time by ceasing use and clearing outstanding balances.
15.3 Tracking Hippo may suspend or terminate the Agreement immediately for:
15.4 Upon termination:
15.5 Clients should request any required export through data@trackinghippo.io before deletion is completed. Permanently deleted data cannot be recovered or exported.
15.6 Sections related to IP, liability, data, and payment obligations survive termination.
16.1 These Terms are governed by Belgian law.
16.2 All disputes shall be exclusively handled by the courts of Bruges, Belgium.
Our team is here to help clarify any aspects of our Terms of Service. We believe in transparency and open communication.
These Terms of Service are effective as of 20-07-2025.
We may update these terms periodically. Significant changes will be communicated to all users.